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Front Desk Receptionist

Cincinnati, Ohio & Crescent Springs, KY

HerMD is looking for a full-time front desk receptionist. We are seeking a high energy candidate with excellent customer service skills. Our practice is a rapidly expanding women’s healthcare practice. You will work in a beautiful setting with a team that strives to empower women. We are a full-service gynecologic practice with a medical spa. We are looking for a friendly, outgoing, compassionate and enthusiastic individual who is willing to learn. This person must be self-motivated, detail oriented, and have a polished, professional attitude. This position will require the candidate to work in the Cincinnati, Ohio and Crescent Springs, Kentucky office locations.

Responsibilities include, but are not limited to the following:

  • Greet and assist patients
  • Answer telephones and provide appropriate information or route call to the appropriate person
  • Perform clerical tasks as assigned such as scheduling, filing, making phone calls, completing forms and data entry
  • Register patients which includes scanning driver’s license and insurance cards and making sure that these are valid documents
  • Collect co-pays and payments for outstanding medical bills
  • Check in / check out spa patients including scheduling future appointments and preparing and collecting payment for spa products and services.
  • Scanning and uploading documents to patient charts
  • Actively promote the spa, treatments, services and products, as well as programs, promotions and / or discounts available
  • Handle client questions and concerns professionally and courteously
  • Provide accurate, appropriate and immediate responses to all requests by patients
  • Accurately record client information and communication encounters in the “EMR” (Electronic Medical Record)
  • Assist in the organization and administration of company objectives and policies
  • Maintain a positive attitude and contribute toward a quality work environment
  • Regularly attend and participate in all training classes and staff meetingsHerMD is looking for a full-time gynecologist to join our growing team in Q4 2021. 


  • 1-2 years customer service experience
  • Experience in a medical office or aesthetics office preferred
  • Excellent interpersonal, written and oral communication skills
  • Excellent planning, organizational and prioritization skills
  • Familiarity with Google docs, Gmail, Microsoft word, and Microsoft excel


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